To ensure that our services are flexible and consistent with an individual’s lifestyle, preferences and desires, adjusting provision appropriate to an individual’s needs.
We select, recruit, train, place and develop all of our Care Workers to ensure that service users, and any informal carers, needs are met.
We promote equal opportunities and ensure that care is delivered in a non-discriminatory fashion
We ensure that effective systems are in place which ensure that services are delivered to, or exceed, minimum specified standards
We provide care that is open to scrutiny, by regularly consulting service users and/or their representatives about the service that we provide and promptly investigating and acting on any complaints that are made